Terms and Conditions

Effective Date: July 20, 2025

Welcome to exitcloud.io, a Software-as-a-Service (SaaS) platform developed and operated by Cryptic Consulting Kft. and Cryptic Consulting LLC. These Terms and Conditions ("Agreement") govern your access to and use of exitcloud.io ("Service"). By accessing or using the Service, you agree to be bound by this Agreement.

1. Definitions

• "Service" refers to the exitcloud.io SaaS platform and all related applications and services.
• "User", "You", or "Your" means any individual or entity who registers or uses the Service.
• "Credits" refer to units purchased and consumed when performing a cloud exit assessment.
• "Assessment" refers to the analysis generated by the platform based on the user-configured scope and credentials.

2. Company Information

Europe
Company Name: Cryptic Consulting Kft.
Address: 6726 Szeged, Pipacs utca 4., Hungary
VAT ID: HU24856025
Email: info[@]exitcloud[.]io

United States
Company Name: Cryptic Consulting LLC.
Address: 30 N Gould St., Sheridan, WY 82801, USA
Email: info[@]exitcloud[.]io

Hosting Provider
Company: Hetzner Online GmbH
Address: Industriestr. 25, 91710 Gunzenhausen, Germany
Website: www.hetzner.com
VAT ID: DE812871812
Email: info@hetzner.com

3. Eligibility

• You must be at least 18 years old.
• You must have the legal capacity to enter into a binding agreement.
• The Service can be used for both personal (individuals) and business purposes (organizations).
• If you are using the Service on behalf of an organization, you represent and warrant that you are authorized to bind that organization.

4. Account Registration

• Provide accurate and complete information during registration.
• Maintain confidentiality of account credentials.
• You are responsible for all activities under your account.

5. Credits and Pricing

exitcloud.io uses a pay-as-you-go, credit-based system with no subscriptions, contracts, or auto-renewals:

All prices are subject to change with prior notice. Taxes may apply.

6. Refund Policy

We believe in delivering value and building trust. If you are not satisfied, we offer a no-questions-asked refund on all unused credits.
To request a refund, simply contact us at info[@]exitcloud[.]io.

Refunds are processed promptly, typically within 5 business days.

7. License and Acceptable Use

• You are granted a non-exclusive, non-transferable license to use the Service.
• You may not reverse-engineer, copy, or resell the platform.
• You must not use the Service for unlawful or malicious purposes.
• You may not use automated scripts, bots, or API integrations in a manner that degrades platform performance or circumvents usage limits.

8. Intellectual Property

All content, software, trademarks, and branding are the intellectual property of Cryptic Consulting and its licensors. Unauthorized use is prohibited.

9. Privacy and Data Protection

Your data is handled in accordance with GDPR and CCPA. For more details, please refer to our Privacy Policy.

10. Availability and Support

• We strive to maintain 95% uptime across all plans, and 99% uptime for Dedicated plans.
• Maintenance windows will be communicated in advance.
• Support is available via email or dedicated channels, depending on your plan.

11. Termination

• We reserve the right to suspend or terminate accounts for violations or fraud.
• Users may cancel their account anytime; all associated data and credits may be deleted.

12. Limitation of Liability

The Service is provided “as is.” We are not liable for indirect, incidental, or consequential damages, including data loss or service interruptions.

13. Indemnification

You agree to indemnify Cryptic Consulting from any third-party claims arising from your use of the Service or violation of these Terms.

14. Changes to Terms

We may update these Terms. Any changes will be posted here, and continued use constitutes acceptance of the new terms.

15. Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. In such cases, we will make reasonable efforts to minimize disruption.

16. Third-Party Services

The Service may integrate with third-party providers for hosting, payment processing, authentication, and analytics. We are not responsible for the performance or availability of these third-party services.

17. Governing Law

European Users: Hungarian law applies.
US Users: Wyoming state law applies.
Disputes will be handled under the jurisdiction relevant to your region.

18. Data Ownership

Users retain ownership of all assessment input data and results generated through their use of the Service. We do not claim ownership over user-submitted content. However, you grant us a license to store and process this data for the purpose of providing the Service.

19. Beta Features

Some features may be labeled as "Beta" and provided as-is with limited support. These features are experimental and may change or be discontinued without notice.

20. Contact

Email: info[@]exitcloud[.]io
Website: https://exitcloud.io

21. DPA

A Data Processing Addendum (DPA) can be provided to business customers upon request, outlining roles under GDPR.

22. API Usage and Security

Users may generate API keys to programmatically interact with the Service, including submitting assessments for evaluation. You are solely responsible for keeping your API credentials secure and confidential.

You agree not to share your API key with unauthorized parties or use the API in any manner that may disrupt or compromise the performance, security, or availability of the Service.

We reserve the right to limit, suspend, or revoke API access at our discretion, including in cases of suspected abuse, excessive usage, or security concerns.

Assessments submitted via the API are subject to the same Terms as those submitted through the web interface.

23. Force Majeure

We are not liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, infrastructure outages, cyberattacks, governmental actions, or legal restrictions.

24. Export Compliance

You agree to comply with all applicable export laws and regulations. You may not use the Service in violation of EU, U.S., or international export laws, including restrictions against use by sanctioned individuals or in embargoed countries.