Privacy Policy

Effective Date: July 20, 2025

This Privacy Policy explains how Cryptic Consulting Kft. and Cryptic Consulting LLC. (“we”, “us”, or “our”) collect, use, and protect your personal information when you use our cloud exit assessment platform, exitcloud.io (“Service”). By using the Service, you agree to this Privacy Policy.

1. Information We Collect

• Account Information: First name, last name, email address, and company name (optional, for business users).
• Payment Data: Billing details, transaction history, and payment method are securely handled by Stripe and not stored on our servers.
• Analytics Data: Anonymized and pseudonymized data about user behavior on our site (e.g., page views, clicks, time spent).
• Technical Data: Browser type, IP address, device type, and usage logs may be collected automatically for security and diagnostic purposes.
• Assessment Data: Cloud provider and credentials you provide to initiate an assessment, along with service usage, configurations, cost history, and metadata retrieved from your cloud landscape during the analysis.

2. How We Use Your Data

• To create and manage user accounts.
• To process credit purchases and assessments.
• To deliver insights, reports, and results related to cloud exit assessments.
• To provide customer support and technical updates.
• To analyze aggregated or anonymized data to guide platform improvements and feature development.
• To detect, investigate, and prevent fraudulent, unauthorized, or illegal activity.
• To send newsletters or product updates, where permitted by law and with your consent.

3. Legal Bases for Processing (GDPR)

For users in the European Union, our legal bases include:

• Performance of a contract (account and assessment services).
• Consent (marketing emails, optional features).
• Legal obligation (financial records, tax regulations).
• Legitimate interest (fraud prevention, platform security).

4. Data Storage & Security

We host our data with Hetzner Online GmbH in Germany. All information is stored securely with encryption at rest and in transit. We implement firewalls, access controls, and monitoring systems to protect against unauthorized access or data breaches.

5. Data Retention

We retain user data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request data deletion at any time (see Section 9).

6. Sharing and Disclosure

• We do not sell your data.
• We may share data with trusted third-party processors (e.g., payment gateways, analytics tools) under strict confidentiality and only to operate the platform.
• We may disclose data if legally required (e.g., court orders, audits).

7. International Data Transfers

For international users, your data may be transferred and processed in countries outside your own. We ensure adequate protection through standard contractual clauses or other approved mechanisms where necessary.

8. Your Rights

• Access, correct, or delete your data.
• Withdraw consent at any time (e.g., for marketing).
• Object to or restrict certain types of processing.
• File a complaint with your data protection authority.

9. Data Requests

To access, delete, or modify your data, contact us at info[@]exitcloud[.]io. Requests are processed within 30 days.

10. Children's Privacy

Our service is not intended for users under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with an updated effective date. Continued use of the Service constitutes acceptance of the new terms.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our site and understand user behavior, using PostHog. PostHog may use cookies, browser identifiers, and session data to generate anonymized or pseudonymized usage patterns. You can manage cookie preferences through Cookiebot or your browser settings.

13. Contact Us

For questions, concerns, or privacy-related requests, please contact us at:
Email: info[@]exitcloud[.]io
Website: exitcloud.io